Terms and Conditions
Dear client and/or user of OSLÉ HOME DECOR S.A.S, it is important for you to read this document carefully because, in order to acquire our products, the terms and conditions must be fully accepted. If you do not agree with these Terms you must refrain from using this Website:
1. All the photos of our products published on our website are displayed in the most realistic way possible, however, the images are just for reference, and the colors, sizes and other elements may vary from reality.
2. The terms and conditions, prices, product descriptions, and other information published in www.oslehomedecor.com can be modified and updated at any time without prior notice, such documentation should be reviewed when you want to enter the website.
3. All brands, logos, names, and other distinctive signs are property of OSLÉ HOME DECOR S.A.S. No element of www.oslehomedecor.com may be used for other purposes without the explicit authorization of the brand. Any unauthorized use will constitute a violation of these Terms and Conditions, within current Colombian regulations, and OSLÉ HOME DECOR S.A.S will take the corresponding criminal, civil, commercial, and/or administrative legal action.
4. Any purchase greater than ten (10) sets of the same product is considered as a wholesale sale, in these cases please contact us directly at +57 3108032438 (via WhatsApp).
5. The total value of the purchase includes: product price, taxes, and delivery. Payments are only accepted using Paypal; payments upon delivery will not be accepted. Delivery times and costs may vary according to where the parcel is shipped, and customs duties must be assumed by the client depending on the regulation of each country, this information will be available at checkout.
6. Because our products are made upon request, changes or returns, due to errors in the measurement or selection of the size of the tablecloth or table runner, are not accepted. For more information, read the guidelines on how to measure your table.
7. The shipment coverage is only within Colombian territory. We use certified mail and our expected delivery time is fifteen (15) calendar days from when the purchase is done (as long as there is no case of force majeure, such as strikes, work stoppages, landslides, earthquakes, pandemics, among others).
We use certified mail -DHL- and the expected delivery time varies depending on the country where the product is sent. After the purchase is completed, we’ll send the client the tracking number.
8. The courier has the obligation to make a maximum of two (2) attempts to deliver the products purchased. In the event that delivery attempts are not successful, the products will be returned to OSLÉ and the customer will be notified of the facts, the money corresponding to the product price will be returned to the client minus the value of the shipment.
9. Along with the purchase of the product, an order confirmation will be sent to the email provided by the customer, in case the purchase is a gift we can send our OSLÉ message to an alternate email.
10. The customer can claim any lack of conformity within (90) calendar days due to manufacturing defects. The product warranty excludes damage due to (i) regular/day-to- day use, (ii) improper use, and/or (iii) not following the washing instructions provided by OSLÉ. If eligible, the product will be reviewed to determine whether or not the warranty is applicable in such cases.
11. For changes and/or returns contact the following telephone number, +57 310 803 2438. You will need the order number, and the product must be in perfect condition, in its original packaging, and with the respective labels. Product returns will be made for the product price only, the shipping value will not be reimbursed.
12. OSLÉ HOME DECOR S.A.S reserves the right to publish or refrain from publishing any of the comments made by users on our website. Any comment may be eliminated discretionary, and every comment/feedback must be written with friendly, and respectful language and directly related to the object on which it is being commented.